Journal

A customer brought back a bow last year, not one of mine, and asked if I could fix it. The loops had gone soft and floppy, the centre knot was a strip of ribbon held on with a bead of hot glue, and the clip had pulled away from the fabric completely. I could see

A customer in Madhurawada wrote to me last month with a photo of her ponytail slipping out of a scrunchie by eleven in the morning. Her hair is fine and silky, the kind that slides straight out of anything with too much stretch in it. I sent her a different one, sewn on a shorter

It was 7:48 on a Tuesday when I understood this hairstyle properly. My alarm had gone off at 6:30 and I had negotiated with it three times. The auto was already honking at the gate, my hair had that second day bend near the crown, and I had ninety seconds before I had to be

A customer came by last month with a hair tie she had been using for two years. The elastic was fine. The problem was the fabric, a thin polyester that had gone pilly and rough, and every time she pulled it out she left three or four strands behind in it. She asked me whether

A customer messaged me last month with a photo of her ponytail at 4pm, halfway down her neck, and asked what she was doing wrong. Nothing, as it turned out. She had two scrunchies on rotation, one from me and one from a market stall, and only the market one was sliding. That comparison told

A customer in Madhurawada sent me a photo last month of a low ponytail with my wine satin looped twice and pinched in the middle so it sat flat like a bow against her hair. I had sewn that piece as a plain scrunchie. She had turned it into something else entirely with nothing but

Last month a customer sent me a photo of a double bow she had bought in August. One loop stood tall and the other had gone soft and flat on one side, like a pillow someone had been sitting on. She wanted to know if it was a fault in the stitching. It wasn’t. She